Re: Can't log into Alert Central with any user other than Admin

Glad you found it.  So I could recreate the appliance, then recreate the users, recreate the email groups and such or just have you clean the DB and restore it.  I think restoring it would be quicker.  I haven’t made any changes since you received my last DB dump.  If you want to remove the user(s) matt.maugeri (local and domain) and send it back I can then restore it.  Just tell me where I should place the files and any other details.

Thank you

Matt

From: Oleg Zastavnyi [mailto:oleg.zastavnyi@solarwinds.com]
Sent: Monday, September 16, 2013 3:56 AM
To: Maugeri, Matt
Subject: AC Issue

Hi, Matt.

I’ve figure out why you can’t login to AC, by some user.

The problem is on AC, this defect should be fixed we will create

a defect in out tracking system.

Unfortunately, there no any workaround for this user from your side.

The only one way is to send me again your new DB dump and I manually delete this use from DB,

or you can start using new appliance from scratch.

Thanks,

1. Oleg.

Both are attached in the zip.

Thank you,

Matt

From: Oleg Zastavnyi [mailto:oleg.zastavnyi@solarwinds.com]
Sent: Wednesday, September 11, 2013 10:32 AM
To: Maugeri, Matt
Subject: RE: Logs

Yes it is data1\backup. ok

Sent: Wednesday, September 11, 2013 5:23 PM
To: Oleg Zastavnyi
Subject: RE: Logs

Looks to be in data1\backup.  I am grabbing the existing one and will run a new one with my newly created local account

From: Oleg Zastavnyi [mailto:oleg.zastavnyi@solarwinds.com]
Sent: Wednesday, September 11, 2013 10:15 AM
To: Maugeri, Matt
Subject: RE: Logs

Yes, and send me this backup file.

See screen.

Sent: Wednesday, September 11, 2013 4:59 PM
To: Oleg Zastavnyi
Subject: RE: Logs

I created the user matt.maugeri (local) validated the email when it came.  Set the pw to pwd11111.  I see you only wanted it 11111 but from a distance it looked like pwd11111. Either way I can’t log in with the local account either.  I think either my name matt.maugeri or the email address matt.maugeri@mail.com is linked to an account still in the system just not showing up.  Our mail server will not relay to a non mindSHIFT.com account so I can’t use my personal account.

To get the dump am I going into the appliance thru the web ipaddress:5480 or ipaddress for alert central console?  Here is what I see in the :5480 logon. 

From: Oleg Zastavnyi [mailto:oleg.zastavnyi@solarwinds.com]
Sent: Wednesday, September 11, 2013 9:45 AM
To: Maugeri, Matt
Subject: RE: Logs

Ok, Could you make next steps?:

1. 1.       Create  matt.maugeri  local user(not AD) and after that try to login (make sure that pwd is correct, please set pwd 11111). In this case that you described you should’t login into AC.
2. 2.       Go to appliance setting and create DB dump.
3. 3.       Send me dump and I in my local machine will try reproducing login into AC by user matt.maugeri  and pwd 11111.
4. Oleg.

Sent: Wednesday, September 11, 2013 4:09 PM
To: Oleg Zastavnyi
Subject: RE: Logs

AD account looks fine.  I have even removed myself from the Solarwindsadmin group and readded.  Is there anywhere within the Alert Central where user accounts could be left behind after deleting them?  I had removed my mscrm\matt.maugeri account once then added a local user matt.maugeri (couldn’t log in with that either) and finally added my mscrm\matt.maugeri back.

Matt

From: Oleg Zastavnyi [mailto:oleg.zastavnyi@solarwinds.com]
Sent: Wednesday, September 11, 2013 6:00 AM
To: Maugeri, Matt
Subject: RE: Logs

Hi, Matt.

I rely can’t understand why you can’t login and some of you coworkers can login successfully

by using user from AD. As for me it looks like that something with user policy in AD but I am not sure.

Did you try create new user in AD, remove old from AC  and try again?

Sent: Tuesday, September 10, 2013 6:54 PM
To: Oleg Zastavnyi
Subject: RE: Logs

I already tried that. Didn’t work.  My coworkers use the mscrm\username and they can log right in.

After sync I did “Update”

From: Oleg Zastavnyi [mailto:oleg.zastavnyi@solarwinds.com]
Sent: Tuesday, September 10, 2013 11:52 AM
To: Maugeri, Matt
Subject: RE: Logs

If it help you please let me know. 

Sent: Tuesday, September 10, 2013 6:24 PM
To: Oleg Zastavnyi
Subject: RE: Logs

We did change the domain controller from msXXXX to 192.168.xxx.xxx.  This new server is in the same space as the Alert Central appliance.

So, several questions:

1)      As I understand some users can connect and some of them can’t, is it correct?  Yes I have had 3 testers verify they can connect.

2)      When you try synch. with AD on user setting page it works ok. correct ?  yes, no errors after I input the server ip UN and PW.  I just synced again and still can’t log in.

From: Oleg Zastavnyi [mailto:oleg.zastavnyi@solarwinds.com]
Sent: Tuesday, September 10, 2013 11:17 AM
To: Maugeri, Matt
Subject: Logs

Hi, Matt.

I’ve just looked into logs and seems to me that some time you can’t connect to the LDAP server.

18:02:58.688 [http-bio-8080-exec-39] ERROR c.s.oncall.logic.ldap.LdapLogic - Could not connect: msXX.mXX.crmXXl:XX

So, several questions:

1)      As I understand some users can connect and some of them can’t, is it correct?

2)      When you try synch. with AD on user setting page it works ok. correct ?

Thanks, Oleg.