The ticket #, summary and assignee are custom fields which require technicians to fill in the data. My organization is migrating to the Remedy on Demand cloud service and we are working with BMC to determine if those fields can be auto-populated.
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The ticket #, summary and assignee are custom fields which require technicians to fill in the data. My organization is migrating to the Remedy on Demand cloud service and we are working with BMC to determine if those fields can be auto-populated.